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  • home
  • about
  • INTERNET
  • SUPPORT
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STAY CONNECTED

  • home
  • about
  • INTERNET
  • SUPPORT
  • faq
  • contact us

STAY CONNECTED

01
SWITCH
Switch Telecom is a leading internet service provider offering high-speed internet that is consistent, reliable, fast and affordable - your peace of mind is our highest priority.
SWITCH
DSL
FIBER
SUPPORT
Switch Telecom is a leading internet service provider offering high-speed internet that is consistent, reliable, fast and affordable - your peace of mind is our highest priority.
DSL Internet is a very high-speed connection that uses the same wires as a regular telephone line.
Fiber Internet is the latest change to the way data is transferred around the globe...
24/7/365 personalized support – highly qualified engineers at the tip of your fingers. Outstanding network infrastructure - uninterrupted, smooth and reliable internet experience.



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    switch

    Switch Telecom is a leading internet service provider offering high-speed internet that is consistent, fast and affordable. No surprises. What you see is what you get

    LEARN MORE →




    IMPRESSIVE

    Choose from a wide range of competitively priced plans that best suits your needs.

    01 .
    support

    IMPRESSIVE

    01 .

    Choose from a wide range of competitively priced plans that best suits your needs.

    support

    EXPERT

    100% satisfaction guaranteed - outstanding services, dedicated commitment and friendly interaction with our expert technicians.

    02 .
    speed

    EXPERT

    02 .

    100% satisfaction guaranteed - outstanding services, dedicated commitment and friendly interaction with our expert technicians.

    speed

    AFTER SALE

    Customer satisfaction before and after sale - professional assistance any time you need it.

    03 .
    service

    AFTER SALE

    01 .

    Customer satisfaction before and after sale - professional assistance any time you need it.

    service
    INTERNET - IS QUALITY
    __

    You deserve the best – bandwidth, speed, reliability and peace of mind.

    __
    RESIDENTIAL

    Enjoy internet surfing - online gaming, social media sharing and much more with our super-fast speed connection.

    __
    CORPORATE

    Advanced high-speed internet services that your business deserves – reliable connectivity, outstanding customer service and larger bandwidths.

    __
    FIBER

    Fiber Internet is the latest change to the way data is transferred around the globe...

    SUPPORT - IS PARAMOUNT
    __

    24/7/365 personalized support – highly qualified engineers at the tip of your fingers. 

    Outstanding network infrastructure - uninterrupted, smooth and reliable internet experience.

    __
    IT CONSULTANCY

    Define, design, plan, install information technology systems and execute IT strategies that drive business growth.

    __
    LEVEL ONE SUPPORT

    Optimal approach to solving any issue – analyzing user’s information to best resolve their problem.

    __
    TROUBLE SHOOTING

    A form of problem solving - logical, systematic search for the source of a problem in order to solve it.

    FREQUENTLY ASKED QUESTION
    • 01
      DSL
    • 02
      WIMAX
    • 03
      FIBER OPTICS

    HOW CAN I APPLY FOR ADSL?
    You can apply for a new DSL line by calling our customer care, reaching us on social media, or online here. Switch Telecom will perform a feasibility study and will handle all the paper work for you in order to get you the service.

    WHAT DO I TO GET DSL?
    You will have to use DSL modem that connects the DSL line from your telephone jack to your computer.

    WILL I NEED AN ADDITIONAL TELEPHONE LINE TO HAVE THE DSL SERVICE?
    No. DSL operates over your existing telephone line .It should be a working landline number in order to be eligible to subscribe to the DSL service. You can talk on the telephone or send and receive faxes while connected to the Internet. In case you already have a separate internet line from MOT, you can request your DSL service to be activated on it.

    DOES MY PHONE LINE SUPPORT HIGH SPEED?
    The Speed of the line depends on a technical feasibility.

    SHOULD I GO TO OGERO TO APPLY TO MY DSL CONNECTION?
    No. Just contact us.

    HOW LONG DOES IT TAKE TO HAVE MY DSL SERVICE GET INSTALLED?
    Usually four to eight weeks. 

    HOW CAN I UPGRADE, DOWNGRADE AND FREEZE MY DSL ACCOUNT?
    You should send a request to support@switch.net.lb with your username and telephone number. Upgrade downgrade and freezing are effective at the beginning of the following month.

    Upgrade and downgrade fees are $4.

    Freezing fees are $7.

    WHEN AND HOW CAN I CANCEL MY DSL ACCOUNT?
    Account cancellation can be done after one year by sending a request to Support@switch.net.lb with your username and telephone number as well as the date of cancellation.

    Cancellation fees are $10

    WHAT IF I WANT TO CANCEL BEFORE ONE YEAR OF MY ACCOUNT ACTIVATION?
    You must return the modem and pay for the free refills in order to issue a clearance form from Switch Telecom; otherwise you won’t be able to apply for DSL anywhere.

    DOES MY USAGE GET RESET BY THE BEGINNING OF THE MONTH?
    Yes, it gets reset by the beginning of every month

    HOW MANY DEVICES CAN BE CONNECTED TO THE MODEM?
    Many devices depending on your modem capacity but it will affect your speed.

    HOW TO CHANGE THE WI-FI PASSWORD?
    You need to access the modem configuration interface. Changing wireless password cannot be done from Switch Telecom side. Call us to guide you through the steps or to send you our professional team.

    WHAT IS A DSL FILTER?
    A DSL filter prevents signals or echoes from an analog device from compromising performance and causing connection issues with DSL service. It blocks interference between devices and the DSL service on the same line, which, at the top or bottom or their frequency range, can disrupt your DSL Internet connection.

    WHAT IS A "FAIR USAGE POLICY"?
    The Fair Usage Policy is applied only to DSL unlimited accounts packages. (Free Unlimited night traffic between 1:00 am and 8:00 am.)

    Since Customers share internet connections, Fair usage policies limit the usage of one user over another at peak times so that the performance is not affected for the rest of the group. The system tend to group people according to usage, so people who download all the time are grouped together. This will allow the light user download speed not to be affected by the heavy downloaders which will keep the quality of service fair for all. The process of switching an account from light user to heavy user or vice versa is done automatically by the system and it does not work on a fixed quota or time value but it depends on the amount of traffic for each user. 


    FAQ
    • 01 DSL
    • 02 WIMAX
    • 03 FIBER OPTICS

    HOW CAN I APPLY FOR ADSL?
    You can apply for a new DSL line by calling our customer care, reaching us on social media, or online here. Switch Telecom will perform a feasibility study and will handle all the paper work for you in order to get you the service.

    WHAT DO I TO GET DSL?
    You will have to use DSL modem that connects the DSL line from your telephone jack to your computer.

    WILL I NEED AN ADDITIONAL TELEPHONE LINE TO HAVE THE DSL SERVICE?
    No. DSL operates over your existing telephone line .It should be a working landline number in order to be eligible to subscribe to the DSL service. You can talk on the telephone or send and receive faxes while connected to the Internet. In case you already have a separate internet line from MOT, you can request your DSL service to be activated on it.

    DOES MY PHONE LINE SUPPORT HIGH SPEED?
    The Speed of the line depends on a technical feasibility.

    SHOULD I GO TO OGERO TO APPLY TO MY DSL CONNECTION?
    No. Just contact us.

    HOW LONG DOES IT TAKE TO HAVE MY DSL SERVICE GET INSTALLED?
    Usually four to eight weeks. 

    HOW CAN I UPGRADE, DOWNGRADE AND FREEZE MY DSL ACCOUNT?
    You should send a request to support@switch.net.lb with your username and telephone number. Upgrade downgrade and freezing are effective at the beginning of the following month.

    Upgrade and downgrade fees are $4.

    Freezing fees are $7.

    WHEN AND HOW CAN I CANCEL MY DSL ACCOUNT?
    Account cancellation can be done after one year by sending a request to Support@switch.net.lb with your username and telephone number as well as the date of cancellation.

    Cancellation fees are $10

    WHAT IF I WANT TO CANCEL BEFORE ONE YEAR OF MY ACCOUNT ACTIVATION?
    You must return the modem and pay for the free refills in order to issue a clearance form from Switch Telecom; otherwise you won’t be able to apply for DSL anywhere.

    DOES MY USAGE GET RESET BY THE BEGINNING OF THE MONTH?
    Yes, it gets reset by the beginning of every month

    HOW MANY DEVICES CAN BE CONNECTED TO THE MODEM?
    Many devices depending on your modem capacity but it will affect your speed.

    HOW TO CHANGE THE WI-FI PASSWORD?
    You need to access the modem configuration interface. Changing wireless password cannot be done from Switch Telecom side. Call us to guide you through the steps or to send you our professional team.

    WHAT IS A DSL FILTER?
    A DSL filter prevents signals or echoes from an analog device from compromising performance and causing connection issues with DSL service. It blocks interference between devices and the DSL service on the same line, which, at the top or bottom or their frequency range, can disrupt your DSL Internet connection.

    WHAT IS A "FAIR USAGE POLICY"?
    The Fair Usage Policy is applied only to DSL unlimited accounts packages. (Free Unlimited night traffic between 1:00 am and 8:00 am.)

    Since Customers share internet connections, Fair usage policies limit the usage of one user over another at peak times so that the performance is not affected for the rest of the group. The system tend to group people according to usage, so people who download all the time are grouped together. This will allow the light user download speed not to be affected by the heavy downloaders which will keep the quality of service fair for all. The process of switching an account from light user to heavy user or vice versa is done automatically by the system and it does not work on a fixed quota or time value but it depends on the amount of traffic for each user. 


    IN TESTIMONIALS - WE BELIEVE
    • Clea Dagher

      I moved over to Switch Telecom recently and I couldn't be happier with my decision. The set-up process was incredibly fast, easy, and supported by the best customer service. 

      Highly recommended. Thanks guys!

    • Anthony Bou Saleh

      I am on the lowest plan currently. Speed has never been an issue. They are so friendly, knowledgeable, nothing seems a bother, they get the job done, so helpful.

      Love your service!!

    • Louis Azar

      Been with Switch Telecom for over a year now and never had an issue with our connection. Usually, have at least 2-3 devices connected all the time and we have never had any dropouts or connection interruptions. 

      Great price and I would highly recommend!

    • Nassib chahine - CEO

      Overall our experience with Switch Telecom has been wonderful. Good prices, fast service, and high speeds. Everyone can connect. 

      Thumbs up to Switch Telecom!

    • Pierre Bou Antoun - Chief Engineer

      Top customers service, help customers technically, flexible contract terms and extremely reliable speeds.

      Highly Recommended!

    • Aintoura Nursery

      Friendly customer service! Very reliable and has many speeds to choose from depending on what your needs are. Any problems that we've ever had have been handled immediately and by very knowledgeable people. 

      A+++.

    A COMPANY’S MOST VALUABLE ASSET IS ITS EMPLOYEES
    JOB
    CAREERS

    Productive atmosphere - high energy, vibrant and professional environment.

    Enjoyable interaction - great opportunity for first timers and experienced professionals alike.

    WE BELIEVE IN

    • Strong Team Spirit
    • Work-Life Balance
    • Open Communication


    So join Switch Telecom and be part of this winning team! Please send your CV to jobs@switch.net.lb. We wish you all the best in your application process and look forward to your joining us so we can say to you "Welcome to Switch!"

     




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    TROUBLESHOOTING
    CONTACT
    KEEP IN TOUCH

    We are available to support you every day of the week
    from 9:00AM until 09:00PM

    La Perla center, 9th floor,
    Sarba highway,
    Jounieh, Lebanon

    +961 9 835 550
    +961 71 385 550
    info@switch.net.lb